Termos de serviço

Terms and Conditions – FormaLuxe

By accessing our website and/or purchasing our products, you accept the following Terms and Conditions.

1. Provider Information

FormaLuxe
Global Online Shop
Email: support@formandluxe.com
Average response time: up to 3 working days.

2. Subject Matter of the Contract

These Terms and Conditions govern the contractual relationship for purchases made through our online shop.

3. Order Process & Formation of Contract

Product listings are non-binding invitations to order (not a binding offer).
A contract is formed upon clicking 'Buy Now' and receipt of an order confirmation by email.
We reserve the right to decline an order on reasonable grounds; any payments already made will be refunded.

4. Prices, Vouchers & Payment

Prices include applicable VAT (where applicable).
Delivery costs are shown separately at checkout.
Payment: card, Apple Pay, Google Pay (via secure payment providers).
Vouchers may not be combined unless expressly stated; 1 code per order; no retrospective application.

5. Dispatch & Delivery

Processing: typically up to 5 working days.
Delivery time: typically 10–15 working days (indicative timescales only).
Dispatch via our logistics partner; split deliveries are possible.
Damage in transit must be reported within 48 hours, with photographs and your order number.

6. Statutory Guarantee & Non-Conformity

Your statutory rights apply. In the event of a defect or non-conformity, repair or replacement shall take precedence; this will be carried out free of charge, within a reasonable time, and without significant inconvenience. A price reduction or withdrawal from the contract is available only where the primary remedies are impossible or disproportionate.

7. Returns Outside the Right of Withdrawal

Returns are accepted only with our prior consent and as a gesture of goodwill; gift vouchers are non-refundable.

8. Product Presentation & Tolerances

Minor colour and measurement variations that are customary within the industry do not constitute a defect.

9. Customer Obligations

You must provide correct delivery and contact details and a valid means of payment.
Costs arising from incorrect address details, non-collection, or re-delivery may be passed on to you.
Products must be used appropriately and care instructions followed.

10. Liability

In cases of minor negligence, liability is limited to essential contractual obligations and to foreseeable, typical contractual loss; indirect damages and loss of profit are excluded to the extent permitted by law. Mandatory statutory liability remains unaffected.

11. Force Majeure

In the event of force majeure, performance obligations are suspended and/or deadlines extended by a reasonable period.

12. Retention of Title

Goods remain the property of FormaLuxe until payment has been made in full.

13. Set-Off & Right of Retention

Set-off is permitted only against undisputed or legally established counterclaims; a right of retention may only be exercised in respect of claims arising from the same contractual relationship.

14. Governing Law & Jurisdiction

German law applies (excluding the UN Convention on Contracts for the International Sale of Goods). Mandatory consumer protection provisions of the EU member state in which you reside remain unaffected. Jurisdiction for business customers: the registered office of FormaLuxe; otherwise statutory jurisdiction applies.